Shipping is available to the United States. Currently, international shipping is not available.
Orders are processed and shipped withing 5 business days (excluding weekends and holidays) from the day they are placed.
PLEASE NOTE: We are not responsible for delays caused by shipping carriers.
Orders that have been placed successfully will receive an email confirmation with details of their order. Please check the junk or spam folder if you did not receive a email.
For any concerns regarding your order, please contact us immediately at sweetdreamsknittings@gmail.com. Please note that we are unable to modify your order once it has been shipped.
It is important that you review and ensure that the name and shipping address provided are accurate. We will request that you pay for shipping postage again if an order is returned because of an incorrect shipping address. This is so we can resend it to the correct address. We recommend double-checking the shipping address before submitting an order. Please note that we cannot be held responsible for any lost or damaged parcels due to an incorrect shipping address provided.
THE ORDER NEVER ARRIVED
-If you confirmed that the name and shipping address provided are correct and your order did not arrive, please let us know! We will do our best to help you locate the parcel and have it delivered to you. If the parcel is lost, we will issued a full refund or replace the order. We apologize for any inconvenience caused.
-If the name and shipping address you provided were incorrect, we are not responsible for lost or damaged parcels. We can send you a replacement order. However, it will be at your expense. If the parcel is returned to us due to an incorrect shipping address, we will contact you. You will then be able to provide the correct shipping address, pay for shipping postage again and we will send the parcel again.
Please email us at sweetdreamsknittings@gmail.com with your order number in the subject line. As soon as we have the information, we will see what we can do.